We care about our customers
At Cardtronics, our ethos is clear:
To be the ATM partner of choice in the UK ... The undisputed leader in service and innovation ... Delivering for our people, our customers and our shareholders.
Frequently asked questions
How do I find a Cashzone cash machine?
Cashzone ATMs are located in most towns and cities across the UK, in many of the retail locations you visit every day. To find your nearest Cashzone ATM, use our ATM locator.
Do I have to pay a fee to use a Cashzone ATM? How much is it?
While the majority of our machines are free-to-use, you may be asked to pay a small fee to use some of them. Fees vary by location and are in addition to any fees that may be charged by your financial institution.
What should I do if a Cashzone ATM is not working or is unavailable?
Please contact our Customer Care Team on [0800 032 1314] to report any operational problems or suspicious activity.
What should I do if there is a problem with my transaction?
For questions or problems with your transaction, please contact your financial institution directly.
How do you calculate the exchange rates shown on your ATM screens?
When you are offered the option to be billed for your cash withdrawal in your home currency at one of our ATMs, we show you the rate we will use and the amount that will appear on your card statement if you decide to accept the offer. Any mark-up or fees that will apply to the transaction are also shown on the screen at the same time. When the final transaction amount appears on your statement it will include these charges. For EU cardholders, in line with the new European legislation, the exchange rate we use is taken from the European Central Bank (ECB) where published. These rates can be found on the ECB website:
For cardholders from outside the EU, the exchange rate we use is provided to us by Reuters.
Our Customer Care Team
Our Customer Care Team is available to speak with
you at any time, 24 hours a day, seven days a week,
for any issue or query you may have about your
Call us on 0800 032 1314 or 0800 028 6923
Email us at
For multi-site retailers and Bank & FI customers,
we offer a blend of planned and proactive account
management. Your account manager is on hand to
discuss estate availability, commercial management
of commissions paid, estate expansion, and new
products and services from Cardtronics. We also
have dedicated desk-based analysts who are
responsible for escalating service issues when